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REALM INSTRUCTIONS
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How to start using Realm on your PC
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- When you receive your email invitation, click on the create an account link.
- Follow the directions to enter your email address and create a password unique to you.
- You will then receive a confirmation email. Click the link in the email to complete the setup.
- Sign in with your email address and password.
- After your initial login, Realm will automatically recognize you.
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Using Realm
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First Step - Update Your Profile
The first time you log in, you should check that your family's profile information is up to date.
- Click on your name at the top right of your screen.
- Choose My Profile.
- If you want to update a field, click on the Edit Profile box, above your profile.
- Update your information and click Save.
- Your family members are listed to the right of your profile. You should update each family member.
- You can add a family member by clicking on the + Add Family button.
- To inactivate a family member, contact a church administrator.
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Second Step - Manage Account Privacy
Realm gives you control over who can see your contact information.
- Click on your name at the top right of your screen and
- Choose Manage Privacy or
- Click on the Manage Privacy box above your profile.
- Choose your level of privacy and click Save.
STEP BY STEP INSTRUCTION TO UPDATE PROFILES AND MANAGE PRIVACY
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How to Participate Using the Left-hand Menu
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CommunicationsThe communications drop down will show you the News and Inbox with information from Sacred Heart and your groups.
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Events
Select the event that you are interested in, to find out more information and to sign up for an event.
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Giving
Review your giving history.
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My Groups
Groups will list the groups that you belong to. Select a group to see:
- Group's News
- Group Participants
- Group Files
- Group Info.
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Find a Group
- Select Find Groups
- Select the type of group you would like to join.
- Select the name of the group you would like to join.
- Click on Join group name and an email will be sent to the group leader.
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Directory
Sacred Heart Directory
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Realm on Mobile Devices
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After you have created your Realm account on your PC or tablet, stay connected to the Sacred Heart Community wherever you go by downloading the free Realm Connect app for iPhone and Android devices. Use it to communicate with your ministries or groups, RSVP to events, update profile information, and more. Realm makes it easier for us to connect throughout the week, month and year. Your account information is the same on the mobile device.
Download the Realm Connect app
On your iPhone On your Android
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Troubleshooting
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Recommended Operating Systems
Operating Systems:
Some older operating systems cannot use the latest browser versions. If your operating system cannot use the latest version of your browser, update the operating system first. This will not only give you access to the best features in Realm, but will help ensure your security on the Internet.- Operating System (IOS) iPhone, iPad, IPod 13.1 or higher
- Android phones 6.0 or higher
- Mac Computers 10.14 or higher
- Windows Computers Windows 8 or higher
Password Requirements
Your Realm password must:- Be 8 or more characters long. There is no maximum limit on length. The longer a password, the more secure it is. Each additional character makes it exponentially harder to crack.
- Meet 3 of the following additional requirements:
- Contain at least 1 uppercase character.
- Contain at least 1 lowercase character.
- Contain at least 1 symbol (!,@,#,$,%,^, etc.).
- Contain at least 1 number.
- Contain 15 or more characters.
- Your password cannot:
- Contain any 3-or-more-character sequence from your username or email. If, for instance, your username is [email protected], your password could not contain "jeff", "ander", etc.
- Include 3 or more repeating characters (222, etc.)
- Include 3 or more characters in sequence (123, 321, abc, etc.)
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Preferred BrowsersFor best results, keep your browser updated to the latest version. We recommend using the latest version of any of the following internet browsers:
- Chrome
- Firefox
- Microsoft Edge
- Safari
REALM PROBLEM FORM
If you are having a problem creating your Realm account or using Realm, please submit a Realm Problem Form. A Sacred Heart Realm team member will contact you.
Forgotten Passwords
If you enter the wrong password 5 times in a row, you cannot try again for 5 minutes.
If you forget your password, click " Forgot your password?" and follow the instructions. You will be issued a temporary code that expires in 2 hours.
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